2-Day Replacement Policy

We offer a 2-day replacement policy for eligible products.

A replacement request must be raised within 2 calendar days from the date of delivery if:

• You received the wrong product.
• The product was damaged during delivery.
• The product is Dead on Arrival (DOA).
• The product has a manufacturing defect upon delivery.
• An item or essential accessory is missing from the package.
• The product received materially differs from what was ordered.

Please contact our customer support team within 2 days of delivery with your order number, invoice, product serial number and photographs/videos of the issue.

For certain laptops, desktops and electronic products, we may ask you to visit the brand's authorised service centre for verification or a DOA certificate/job sheet before approving replacement.

Once verified, we will arrange a replacement with the same product/model, subject to stock availability.

If the same product is unavailable, we may offer an alternative product, store credit or refund, as appropriate.

The 2-day replacement policy is in addition to rights available to consumers under applicable law.